Your Questions, Answered

NectAir is a premier air taxi service, redefining regional air travel. Based in Toronto and powered by cutting-edge turboprop aircraft, we offer fast, cost effective private flights for short-distance travel.

NectAir is led by a team of seasoned tech entrepreneurs, aviation executives, and elite pilots who bring innovation and precision to everything we do. From rigorous training and maintenance standards to advanced safety tech and real-time oversight, every flight is backed by proven expertise and a deep commitment to doing things right. We don’t just want to meet expectations, we’re here to exceed them.

You can book a flight by contacting our customer service team for assistance at 1-888-900-3598 or you can request a call back by clicking the "Book Now" button at the top of the page.

If you prefer email. send us an email at sales@flynectair.com with the details of

• where you want to go
• where you want to leave from
• either the time you want to leave or the time you want to arrive

and we'll provide a quote with the estimated departure and arrival times.

You can reach our customer service team via phone at 1-888-900-3598.

If you want to get a quote or book an air taxi you can also email us at sales@flynectair.com  with the details of

• where you want to go

• where you want to leave from

• either the time you want to leave or the time you want to arrive

and we'll provide a quote with the estimated departure and arrival times.

For any other question please email clientcare@flynectair.com

We are always happy to assist you.

With our private charters, you can enjoy the convenience of arriving just 15 minutes before departure, ensuring a seamless and stress-free experience.  To ensure everything goes smoothly, always confirm check-in times, procedures, and any specific recommendations with our customer service team.

Yes! We have high speed Starlink on most of our aircraft.

The M700 can fly at a max speed of 300 knots. (345mph)

The M600 can fly at a max speed of 274 knots. (315 mph)

NectAir provides a new air taxi service designed to cater to short distance trips. Whether you're traveling for business or leisure, we offer flights to and from the destination of your choice, on your schedule, in state-of-the-art aircraft. This flexibility allows you to avoid the constraints of commercial flight schedules, providing a more convenient and personalized travel experience. Our service is ideal for those who value time efficiency, comfort, and the reliability that comes with modern, well-maintained aircraft.

We can fly to hundreds of airports in Canada and the U.S.A.  

With the ability to take off and land on shorter runways, we can access smaller, less congested airports - bringing you closer to your destination and saving valuable time.

Contact us by phone at 1-888-900-3598 or email us at sales@flynectair.com for specific route availability.

We understand that plans may change.

Please contact us as soon as possible, and we will assist you with rescheduling or cancellation according to our policies.

Boarding a private flight with NectAir is designed to be a seamless and a stress-free experience. Here’s what to expect:  

1. Arrival: When you arrive at the private terminal, you’ll be greeted by our dedicated staff who will assist you with any luggage.‍
2. Security Check: Unlike commercial flights, the security check for private flights is quick and discrete. You'll undergo a brief screening process that is both thorough and efficient, ensuring your safety and comfort without any unnecessary delays.‍
3. Lounge Access: Once through security, you can relax in the lounge for a short time. (normally 5 to 10 minutes)‍
4. Flight Preparation: While you relax in the lounge, our flight crew will be getting your aircraft ready for departure, ensuring all special requests and arrangements are handled.‍
5. Boarding: When it’s time to board, a member of our staff will escort you directly to your aircraft.‍
6. Takeoff: After a short safety briefing, you’ll be ready for takeoff and can sit back to enjoy the comfort, privacy, and luxury of your NectAir flight. Choosing NectAir means enjoying exceptional service, discretion, and efficiency—making your journey smooth, comfortable, and stress-free.

Wearing a headset in flight is not required.  

All passengers will have access to a modern noise cancelling headset with bluetooth capability, so you can connect it to your devices.

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Safety is our top priority, and we adhere to all aviation safety regulations. Our aircraft are routinely maintained, and our crew is trained to the highest safety standards. Additionally, our planes are equipped with advanced navigation and automated safety systems, including Garmin’s cutting-edge Autoland Technology.

You can read more about our safety features here.

An air taxi is an on-demand flight service designed for short distance travel. Unlike commercial airlines, air taxis operate on flexible schedules and provide direct flights to and from smaller airports. They are ideal for short-haul business trips, quick getaways, or situations where efficiency and convenience are essential. Travellers benefit from flying without rigid airline timetables, making them a reliable alternative for short-haul travel.

Yes, you can book a one-way flight with NectAir. Our aircraft rental service is designed to offer maximum flexibility for you.

Contact us by phone at 1-888-900-3598 or email us at sales@flynectair.com for specific route availability and to get pricing for your destination.

Yes, we welcome pets on board and they travel with you in the cabin. We understand they’re part of your family and love having them along for the flight.

Pets must weigh less than 25lbs.

Please let us know in advance so we can share any necessary requirements and make appropriate arrangements.

There is no bathroom on board.  We recommend planning ahead and using the bathrooms before takeoff.

Our fleet includes the Piper M700 and the M600.  Both are single-engine turboprop aircraft designed to offer enhanced performance and safety features and efficient, cost-effective travel. The advanced single-engine configuration significantly reduces operating costs compared to multi-engine jets, allowing us to pass the savings on to you.

With the ability to take off and land on shorter runways, these aircrafts can access smaller, less congested airports—bringing you closer to your destination and saving valuable time. Whether it's a quick business trip or a weekend getaway, the Piper M700 and M600 delivers convenience and performance without compromise.

Key benefits include flexible scheduling, allowing you to fly on your own terms without being tied to commercial airline timetables. In addition, NectAir gives you access to a broader network of airports, including smaller regional ones, bringing you closer to your destination and reducing overall travel time. Say goodbye to long lines and delays, private travel minimizes time spent on check-ins, security, and boarding, making your journey far more efficient.

You’ll also enjoy exceptional comfort and privacy. Our aircraft feature luxurious interiors that provide a peaceful environment to relax or stay productive. Whether you’re traveling for business or leisure, NectAir combines convenience, efficiency, and comfort to deliver a superior alternative to commercial air travel.

Pricing varies based on factors such as duration of flight, one-way or round-trip flights, and length of time between departure and return.  We offer transparent pricing and can provide a detailed quote upon request.  

For additional information, please contact us at 1-888-900-3598.

If you prefer email, send us an email at sales@flynectair.com with the details of

• where you want to go
• where you want to leave from‍
• either the time you want to leave or the time you want to arrive

and we'll provide a quote with the estimated departure and arrival times.

Flight delays or cancellations can occur for various reasons, such as adverse weather conditions, air traffic control restrictions, medical emergencies, mechanical issues, or other unforeseen circumstances.

In the event of a disruption, we’ll keep you informed with regular updates, including the cause and estimated delay duration.

Our customer service team will provide you with a list of prohibited items. We follow all safety guidelines provided by Transport Canada on what is considered a Dangerous Good.

Yes, the cabin is a very comfortable climate controlled environment.

While in flight and at cruising altitude, if you are too cool or too warm, please let the pilot know so that we can adjust the temperature more to your comfort level.

Yes, all of our pilots are fully certified and bring extensive experience across a range of aircraft.  Additionally, we perform rigorous background checks and ongoing training. We take great pride in maintaining a strong culture of safety.

Our team will give you a detailed cost breakdown before you confirm your booking, ensuring full transparency with no unexpected charges. You’re also welcome to review our tariff document for more information.

Please see our Domestic or International Tariff here.

If your flight is delayed by more than three hours, NectAir will issue a refund for the portion of the journey that was not completed.

If part of the transportation has already been provided, the refund will reflect the difference between the amount paid and the applicable fare for the portion completed, minus any applicable cancellation fees as outlined in our tariff.

To request a refund for the unused portion of your fare, please contact us directly.  You can do this via email to clientcare@flynectair.com.

Due to aircraft limitations, each passenger is allowed one standard carry on bag weighing less than 25 lbs. Our team will be happy to provide specific guidelines based on your flight details.

NectAir offers a variety of convenient payment options for aircraft rentals.

We accept all major credit cards, including Visa, MasterCard, and American Express. Bank transfers and wire payments are also accepted.

If you require assistance or would like to explore alternative payment arrangements, our customer service team is happy to help.

Call us at 1-888-900-3598 or send us an email at sales@flynectair.com

At NectAir, we care about your experience flying with us and understand how frustrating it can be to leave personal items behind on an aircraft.  If this happens, please contact us by phone at 1-888-900-3598 or email at clientcare@flynectair.com as soon as possible.

Be sure to provide your flight details and a description of the lost item. Once located, we’ll give you instructions on how to retrieve it.

If you forgot something at the airport, we will assist with getting in contact with the airport lost and found department.

At NectAir, we strive to accommodate your travel needs whenever possible. However, due to aircraft weight limitations, we may not always be able to carry all baggage.

To ensure we can accommodate items like golf clubs, we recommend contacting us in advance to confirm available space and weight capacity for your flight.

We understand plans change.

Please see our tariff documents for more information on refunds and cancellations.

At NectAir, we take the privacy and security of your personal information very seriously. We implement various measures to protect your data to ensure a safe and secure experience with our services.

For a detailed explanation of our privacy practices, you can review our Privacy Policy here.